Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept major credit and debit cards, as well as Tabby and Tamara Buy Now, Pay Later, which lets you split your payment into installments at checkout.
What age is the Neztly play sofa suitable for?
Our modular play sofas are designed for children ages 2 and up. Each set uses high-density supportive foam and features child-safe, hidden zippers on all removable covers.
How do I clean the play sofa?
Simply unzip and remove the covers, then machine wash on a gentle cold cycle with a mild detergent (no bleach). Line dry or air dry to keep the fabric looking its best. For small spills, spot clean with a damp, warm cloth.
What are the developmental benefits of a play sofa?
Neztly’s modular play sofas support open-ended, imaginative play and help build gross motor skills as kids climb, build, and rearrange the pieces. The modular design lets children turn their sofa into a fort, an obstacle course, or a cozy reading nook, encouraging hands-on creativity in the playroom, bedroom, or living room.
How long does shipping take?
We offer free delivery to all seven emirates. Orders are typically processed within 1-2 business days, with delivery taking 2-5 days depending on your location. You will receive a tracking number once your order has shipped.
What is your return policy?
We have a 14-calendar-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 14 calendar days of receiving your order. This aligns with UAE consumer protection regulations. Please reach out to our customer service team to initiate the return process.
